Stuck on something? Let's sort it out.

lumingon has no separate password — you sign in with your Google or Apple account. If it won't complete, work through these in order:

1. Check you have a network connection, then tap Continue with Google (or Apple) again.
2. If a blank screen appears, close it and retry — pick the account you want when the sheet opens.
3. Still stuck? Update lumingon to the latest version from the App Store or Play Store, then restart the app.

Yes — searching properties, saving favourites, and contacting the person who listed a home are completely free. Verified brokers and agents post listings from the app; any paid plan for professionals is shown clearly before you ever pay.

Verification earns your blue badge and unlocks posting. Complete the quick steps from Account, then Manage account:

1. Enter your details and, for brokers, your PRC licence number.
2. Capture your PRC credential — brokers: your PRC Real Estate Broker licence card; agents: your PRC Real Estate Salesperson accreditation ID.
3. Brokers can add their DHSUD registration ID right away (or later from Profile) — it's optional and unlocks pre-selling projects. Agents add theirs from Profile after their broker approves them.
4. Verifying from the Philippines? Finish with a short 8-second front-camera video so we know it's really you. Verifications from anywhere else are document-only — no video is asked for.

Which market a listing is sold in decides which credentials you need — the law's rules, applied on lumingon:

1. Secondary market (resale) — a verified PRC credential: a licensed broker, or an accredited agent approved by their broker (RA 9646).
2. Pre-selling / developer projects — the same PRC credential PLUS a current DHSUD registration (PD 957 Sec. 11). Pre-selling listings must also be linked to the project's DHSUD Licence to Sell.
3. Your Profile page says it plainly under "What you can list": Pre-selling + Secondary, Secondary market only, or Not yet allowed to list.

DHSUD registration is the credential that lets you list pre-selling / developer projects. It's separate from your PRC verification and optional — a broker without it can still list the secondary market.

1. Open Account, then Manage account, and tap DHSUD registration (or the gold "Add" on your Account tab).
2. Scan your DHSUD registration ID. We check it's genuine and that the name matches your verified name; the registration number and validity date are read from the card.
3. Renew every year: DHSUD registrations expire on 31 December. From 1 November we remind you; if it lapses, your pre-selling listings are hidden — renew, re-scan the card, and they come back on their own.

Verification checks that your ID documents are genuine — and, for Philippines verifications, that a real, live person matches the ID. If it won't pass, retry with these in mind:

1. Re-shoot your ID documents flat and in focus, with no glare or fingers covering the text — most failures are unreadable documents.
2. Brokers: make sure the licence number on your PRC card matches the number you typed into your profile.
3. For the video step (Philippines only): find even, front-on lighting — avoid a bright window or lamp behind you.
4. Fill the frame with your face, remove sunglasses and hats, hold the phone steady, and follow the prompts fully — blink and slowly turn your head when asked.

The automated check doesn't work on every phone — an older camera, a poor connection, or a card that simply won't photograph cleanly can leave you stuck through no fault of your own. You don't have to keep retrying. Message us on WhatsApp and a member of the team will verify you on a short video call instead.

1. Message our support number on WhatsApp — from the app, use the Help Center or the contact link on any verification screen.
2. We'll agree a time and call you — it usually takes a few minutes.
3. Have your PRC document ready (and your DHSUD registration, if you have one) to hold up to the camera.
4. Make sure the licence number on your profile matches your card before the call — we check them against each other.

Verification media is used for one thing: confirming your documents are genuine and that the account is really yours. A video is only recorded for verifications from the Philippines — everywhere else is document-only.

1. Everything is uploaded securely and processed by Google's Gemini AI inside an isolated sandbox.
2. Nothing from verification is posted, shown to buyers, or added to your public profile.
3. The video (where used) is permanently deleted from our servers as soon as the check completes — pass or fail.
4. Your ID photos are deleted when the verification flow concludes; any leftover upload is automatically deleted within 24 hours.

If you're a verified broker or agent, your legal name and PRC licence number lock to the government/PRC ID you scanned during verification — that's the record buyers rely on, so it can't be edited in the app. Seekers can edit their name anytime. If something is genuinely wrong (a typo or a legal name change), message support and we'll correct it after a quick check.

Add your number and we'll text you a 6-digit code — entering it confirms the number is really yours and adds the verified badge. A verified number is what unlocks contacting listers and reporting listings as a buyer. If the code doesn't arrive, you can retry from the same screen, and you can always come back and confirm the number later.

1. Open the Account tab → your profile → Mobile number, type your number, and tap Save.
2. We'll text a 6-digit code — enter it in the verification sheet.
3. Once confirmed, your number carries a verified badge.

Posting is available once you're verified. From the app, tap the + (Post) button and complete the steps:

1. Choose the market — Secondary market (a resale) or Pre-selling project (a developer's unit under a DHSUD Licence to Sell). Pre-selling needs your DHSUD registration and must be linked to the project's Licence to Sell.
2. Add the basics — location, price, type, bedrooms and bathrooms, and a description.
3. Upload clear photos of the property.
4. Submit. Your listing goes through a quick review before it appears publicly.

Every rejection tells you why, and often suggests a rewrite. Common reasons are unclear photos, a missing or incorrect location, or wording that breaks the guidelines.

1. Open the listing in Account, then My Listings, to read the rejection reason.
2. Apply the suggested rewrite or fix the flagged issue.
3. Resubmit — it goes back for a fresh review.

To keep quality high, you can have up to 3 listings awaiting review at any time. Once a pending listing is approved (or you remove it), a slot frees up.

1. Open Account, then My Listings, and check how many are still Pending.
2. Wait for a pending listing to be approved, or delete one you no longer need.
3. Then post again.

A posting pause is triggered by 3 failed verification attempts, or by 5 of your listings being rejected within 24 hours. It's automatic and temporary — a guardrail, not a ban. You can still sign in, browse, and manage the listings you already have.

1. Wait — the pause lifts on its own as those rejections age past 24 hours.
2. Use the time to fix what was flagged: clearer photos, correct details, better lighting for verification.
3. Then try again, carefully this time.

All your posts live in Account, then My Listings, grouped by status (Live, Pending, Rejected).

1. Go to Account, then My Listings.
2. Tap the listing you want to change.
3. Edit the details or photos, or delete it if the property is sold or withdrawn.

Start on the Explore tab. Search a city or area, then narrow with filters.

1. Tap Explore and type a location in the search bar — a city, municipality or province.
2. Add filters: price, property type, bedrooms and bathrooms.
3. Watch the live count update, then open any listing for full details and photos.

Tap the heart icon on any listing to save it. Saving requires an account so your favourites stay tied to you.

1. Sign in — tap the heart while signed out and we'll prompt you.
2. Tap the heart on any listing to save it.
3. Find everything under Account, then Saved Properties.

On any listing, the Contact section connects you to the lister on WhatsApp — the fastest way to ask about a property. Before your first contact, we ask you to verify your mobile number with a quick SMS code, so conversations come from real, reachable people.

1. Open the listing and scroll to the Contact section.
2. First time? You'll be asked to verify your mobile number — add it on your profile and enter the SMS code (about a minute).
3. Tap Contact — it opens a WhatsApp chat with the broker or agent.
4. If nothing opens, install WhatsApp (or update it), then try again.

If a listing looks like a scam, is misleading, is already sold, or contains offensive content, report it so our team can review and remove it.

1. Open the listing and tap the ⋯ (more) button at the top right.
2. Tap Report listing, choose a reason — scam or fraud, misleading info, already sold, offensive content, or other — and add a note if you like.
3. Tap Submit. You only need to report a listing once.

Blocking a broker or agent instantly hides that person and every one of their listings from your Explore feed and search. It's private — they aren't notified.

1. Open one of their listings and tap the ⋯ (more) button.
2. Tap Block, then confirm — their listings disappear from your feed right away.
3. Changed your mind? Tap Unblock from the same menu to bring them back.

Open the Directory tab to browse verified professionals or search by name. The 40-second walkthrough below shows the whole flow.

1. Tap Directory and filter by role — brokers, agents, or both.
2. Or type a name — one search spans verified brokers, agents, and the official PRC board-passer registry, ranked in that order.
3. Open a profile to see their verified badge, licence number, operating areas, and active listings.

A gold Board Passer card means the name appeared in the officially published PRC Real Estate Broker licensure exam results — public-record information. The person may not be on lumingon yet.

A broker is a PRC-licensed Real Estate Broker who has completed lumingon's identity verification. An agent is a PRC-accredited Real Estate Salesperson (RA 9646 Sec. 31) who is also identity-verified and works under a supervising verified broker — you'll see a "Working under" card naming their broker on their profile, so you always know who stands behind a listing. A broker can supervise up to 5 approved agents on lumingon.

If you're a verified broker, open Approved Agents (from Today or from Account) and tap the + button. Type an email address, press enter to turn it into a chip, and send — we'll email each person an invitation naming you. An invitation is just an email: it doesn't add anyone to your roster and shares nothing about them with you.

1. Open Approved Agents and tap + in the top right.
2. Type an email address and press enter — repeat for up to 5 people.
3. Tap Send invites. Anything we couldn't send (a typo, an address that has unsubscribed, someone already on your roster) is listed back to you.
4. The addresses you invited stay on the page under "Invited" until they join.

Before you reserve or pay for a pre-selling project, check it against the DHSUD's officially published License-to-Sell lists — right from the Tools tab.

1. Open Tools, then License to Sell.
2. Search by project name, developer, or LS number.
3. A match means the project appeared on a published DHSUD list — always confirm the current status directly with DHSUD before transacting.

The Tools tab has calculators for Capital Gains (using the commonly applied 6% rate), Transfer Tax and Estate Tax, plus loan and amortization estimates. They give a reliable ballpark to help you budget.

The Due Diligence Checklist in Tools walks you through what to verify before buying — title, taxes, the developer's LTS, and more.

1. Open Tools, then Due Diligence Checklist.
2. Work through each item and tick it off as you go.
3. Your progress is saved on your device, so you can leave and pick up where you left off.

Account, then Manage account, opens an at-a-glance list — tap any row to change it.

1. Go to Account, then tap Manage account.
2. Tap a row to edit your photo, mobile number, operating areas, or role.
3. Changes save as you go.

You control your public footprint from Manage account with two switches:

1. "Show license number publicly" — off by default, so your PRC number stays private.
2. "List me in the directory" — switch it off to drop out of the directory, search and the broker picker; your profile page and listings stay reachable by direct link.

If you're a verified broker, you can link your name to the official PRC exam roll to show the gold Board Passer badge on your profile.

1. Go to Account, then Edit Profile.
2. Open the board-passer link option and find your record by name.
3. Confirm the match — once linked, the "Passed REB" badge shows on your profile.

lumingon sends service emails — for example a welcome when you're verified, verification-renewal reminders, updates when a listing goes live or needs changes, buyer inquiry notices, and broker–agent link updates. If you're a verified broker or agent, we may also send an occasional getting-started email from Mark and Tina, like a reminder to post your first listing while your account has none. Those always have a one-click unsubscribe at the bottom; buyers never get them.

If you allow notifications, lumingon sends you a push when something about your own account or listings happens. If you're a verified broker or agent, you may also get the occasional getting-started nudge from us — never to buyers, and never more than a handful.

1. A listing you posted was approved, or needs changes before it can go live.
2. A buyer enquired about one of your listings, or booked, moved or cancelled a viewing.
3. An agent asked to work under you, or a broker–agent link changed.
4. Your verification is coming up for renewal.
5. You're verified but haven't posted yet, and we nudge you to post your first listing.

Before lumingon loads listings or signs you in, it checks that the app is running on a standard, unmodified phone. That protects everyone on the marketplace — brokers know the people contacting them are on a real app, and buyers know the listings aren’t being scraped or spoofed. A phone fails the check when:

1. It’s rooted or jailbroken.
2. It’s running a custom ROM, or is missing Google Play services.
3. The app wasn’t installed from Google Play or the App Store (for example a copied APK).

You can delete your account and data yourself, from within the app.

1. Go to Account, then tap Manage account on your profile card.
2. Scroll to the Danger zone at the bottom.
3. Tap Delete account and confirm — you may be asked to sign in again first.

Every verified professional on lumingon keeps office hours you can book — in person at the property, over a WhatsApp video call, or by chat. Booking is always free:

1. Open the listing and tap <strong>Book a viewing</strong>. You'll see the next two weeks of free one-hour slots, in Philippine time (your local time is shown too if you're abroad).
2. Pick a slot, choose how you want to meet, and add an optional note. You'll need a signed-in account with a verified mobile number.
3. Your request <strong>holds the slot</strong> until the professional responds. Unanswered requests expire after 24 hours and the slot frees up. One live booking per home: to change the slot, cancel yours first from My viewings.
4. When they confirm, you get a push and an email with the details, their WhatsApp contact, and a calendar file — and your phone reminds you a week, a day, 3 hours and 1 hour before.
5. Plans changed? Cancel from <strong>My viewings</strong> up to 3 hours before the slot. If a confirmed viewing didn't happen, either side can mark a no-show within 7 days — three no-shows in 90 days pause booking for 14 days, so everyone's time stays respected.
6. The professional can also move a confirmed viewing to another of their free slots, up to 3 hours before it starts. You're notified right away with the new time (and their reason, if they left one), your reminders and calendar invite update automatically — and if the new time doesn't work, just cancel and pick another slot.

Verified brokers and agents are bookable during their office hours — by default Monday to Friday, 10:00 AM to 4:00 PM Philippine time, for in-person viewings, video calls and chats. Nothing lands on your calendar without your say-so: every request needs your accept.

1. Set your schedule in <strong>Profile → Office hours</strong>: pick your days, your daily window, and which meeting types you take. Block whole dates (holidays, leave) from the calendar there — blocking a date never cancels an already-confirmed booking.
2. New requests arrive by push and email, and sit at the top of <strong>Account → Viewings</strong> with the seeker's note. Accept or decline — unanswered requests expire after 24 hours.
3. On accept, the seeker gets your WhatsApp contact and a calendar invite, and both your phones handle the reminders.
4. Need a different time? <strong>Move</strong> a confirmed booking to another of your free slots up to 3 hours before it starts, with an optional reason the seeker sees — they're notified immediately and their reminders update. Cancel works the same way, up to 3 hours before. Inside 3 hours, neither is allowed: message the seeker on WhatsApp instead.
5. If a seeker doesn't show, mark it within 7 days from the completed booking. Three no-shows in 90 days pause an account from booking for 14 days; the same applies to professionals who miss their own confirmed viewings.