Privacy Policy

Effective date: June 10, 2026

Introduction

lumingon ("we", "our", or "us") operates the lumingon mobile application (the "App") and the lumingon web portal (lumingon.com). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.

By using lumingon, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect the following types of information:

• Name — Used for your account profile and displayed on your property listings.
• Email address — Collected through Google Sign-In or Apple Sign-In for authentication purposes.
• Phone number (optional) — If you choose to provide it, your phone number is displayed on your property listings so that interested parties can contact you.
• Photos — Property images you upload when creating listings, and your profile avatar photo.
• Identity Verification — To keep our community safe and prevent fake accounts, we ask you to record a short video to verify you are a real person. This video is securely processed to confirm your identity but is never saved, permanently stored, or shared with anyone. Once verified, only the "verified" badge is kept on your profile.
• User ID — A unique identifier generated for authentication and account management.
• Device Data — System information, device identifiers, and attestation tokens collected automatically to protect against fraud, bots, and platform abuse.
• Crash logs & Analytics — Collected automatically to help us identify and fix technical issues and track feature usage to improve app stability and user experience.

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Display your property listings to other users
• Allow potential buyers or renters to contact you about your listings
• Perform identity and liveness checks to ensure listing safety and authenticity
• Moderate property listings using automated AI moderation tools (e.g., analyzing description texts and images for placeholders, compliance, and safety policy violations)
• Protect our platform against security threats, spam, and abuse
• Conduct A/B testing and analyze feature usage to improve the user experience
• Provide customer support

Information Sharing

We do not sell, trade, or share your personal information with third parties for advertising or marketing purposes.

When you create a property listing, your contact details (phone number and/or WhatsApp number) are visible to other users browsing the App. This is necessary for buyers and renters to reach you about your property.

We may share information if required by law or to protect the rights and safety of our users.

Data Storage and Security

Your data is stored securely using Firebase services provided by Google. All data is encrypted in transit using HTTPS/TLS.

Authentication is handled through secure social providers (Google/Apple) via Firebase Authentication, which provides industry-standard security.

Property images and profile photos are stored in Firebase Storage with access controls in place.

Data Deletion

You can delete your account and all associated data at any time from within the App. When you delete your account, the following data is permanently removed:

• Your profile information (name, email, phone number, avatar)
• All property listings you have created
• All property images you have uploaded
• Your saved properties list

This action is irreversible.

Third-Party Services

lumingon uses the following third-party services to support security, authentication, and analysis:

• Firebase Authentication — for secure user authentication (Google and Apple Sign-In)
• Firebase Data Connect — for storing application data
• Firebase Storage — for storing images
• Firebase App Check — for securing our API endpoints and verifying authentic app requests
• Firebase Analytics — for collecting anonymous app usage stats
• Firebase Remote Config — for dynamically updating app content and behavior
• GrowthBook — for managing feature flags and compiling A/B testing data

These services are operated by Google or their respective providers and are subject to their own Privacy Policies.

Children's Privacy

lumingon is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the effective date above.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
Email: support@lumingon.com